How can we help you?
At Summit Sportswear, we strive to delight each and every one of our customers in store and online. The following tabs will help you get the information you need at your fingertips.
Placing Orders
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express, as well as ApplePay.
WHAT IS YOUR PRIVACY POLICY?
Summit Sportswear takes your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
HOW DO I CANCEL OR CHANGE MY ORDER?
To cancel or change your order, please contact our customer service here.
Shipping
HOW LONG WILL IT TAKE TO GET MY ORDER?
This is a made to order item. For Economy Shipping you should receive your order within 4-10 business days.
HOW DO I TRACK MY ORDER?
Once signed into your Account, select the Account link at the top right corner of our site. Then navigate to Orders and select the order you want to track. A Tracking Number and link will be provided once your order has shipped.
Exchanges & Returns
I NEED TO RETURN AN ITEM. WHERE DO I SEND IT?
Return Instructions
- You can always return an item to any store, however, if you would prefer to ship your return to us, we will help you ship it to the most convenient location. Create a Return Label HERE.
- When filling out the online Return Label, please include your order number, which can be found on your Order Confirmation email or the attached Packing Slip PDF. If you are returning a gift, your email address and telephone number are also required information.
- Send your package, at your expense. We are not responsible until the package reaches our store. If you do not use our return label generator, the return address will be the fulfillment location indicated in your Order Confirmation email. If your order was incorrect, damaged or not as pictured, please contact us here and our Customer Service team will take care of your issue.
- Should you have multiple items from multiple locations, you may send all items to one location in a single package.
Once your return is received and inspected (usually within 5 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please note, for some direct from manufacturer orders, items will be returned to manufacturer. See the first page of your packing slip for vendor specific instructions.
HOW DO I EXCHANGE AN ITEM?
Due to the customized nature of decorated apparel, we’re unable to accept returns or exchanges unless something isn’t quite right. Your happiness matters to us – if there’s an error in the decoration or a defect in the garment, let us know within 7 days and we’ll make it right with a replacement or repair at no additional cost to you.
Contact
FOR ALL OTHER QUESTIONS AND INQUIRIES.
You can e-mail the corporate team at contact@summitsportswear.com.